Refund and Return Policy
If an item arrives damaged, defective, materially different from its description, or otherwise fails to meet rights that cannot legally be excluded, contact us with your order details and supporting photos where appropriate.
For change-of-mind returns, contact us within 14 days of delivery. Eligible items must be unused, unwashed, in resalable condition and returned with original packaging, accessories and instructions. For hygiene and safety reasons, certain opened personal-care, feeding, intimate, or sealed hygiene products may not be eligible for change-of-mind return unless required by law.
Return shipping for change-of-mind returns is generally the customer's responsibility unless we agree otherwise. If a return is accepted, refunds are issued to the original payment method after the returned item is received and inspected.
We do not exclude or limit any consumer guarantee, statutory warranty or remedy that cannot lawfully be excluded. If you are an Australian consumer, this includes rights that may apply under the Australian Consumer Law.
Do not return an item without first contacting us for return instructions.